Returns & Exchanges

 

Returns 

 

We accept eligible returns and exchanges within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

 

To be eligible for a return, your item must be unused, in the same condition you received it, and be in the original packaging. 

 

All sales on underwear are final; they cannot be returned or exchanged. 

 

Additional non-returnable items: 

 

* Gift cards 

* Some health and personal care items 

* Sale items 

 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

 

Refunds 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at lindsay@kayedna.com. 

 

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lindsay@kayedna.com and send your item to: 630 SW Mies St., Pullman, WA 99163 

 

Shipping 

To return your product, you should mail your product to: 630 SW Mies St., Pullman, WA 99163. 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.